Accept Credit Cards Today
Business owners can expand their revenue-generating opportunities by setting up a FDIS merchant account to accept credit cards, PIN-secured and signature debit cards, checks and gift cards from customers. Merchants can be assured that:
- We work with our customers and use our technology, experience and resources to deliver tailored payment solutions to fit your business today
- We give you the ability to accept transactions in a safer, more reliable and more profitable environment
Accepting Credit Cards Is an Easy Process
Step 1: Decide on a strategy—Whether choosing to accept only credit cards or virtually every noncash transaction, including PIN-secured and signature debit cards, gift cards and checks, FDIS can help businesses capture new revenue through increased payment options.
Step 2: Create a merchant account—Creating a FDIS merchant account is quick and easy. Complete a merchant application and, barring any discrepancies, most accounts are approved within 48 hours.
Step 3: Choose the best product—FDIS products are designed to suit all payment processing needs, with products ranging from hardwired transaction terminals, PIN pads and printers to wireless, handheld terminals.
Our customer service is the foundation of our success, offering a means in which merchants can reconcile their deposits, get account statement clarifications, and have questions answered regarding rates, fees, chargebacks and retrievals.
Call Centers
FDIS call center representatives are available 24 hours a day, 7 days a week, every day of the year to answer merchant account questions. Our staff can address queries in more than 140 languages and dialects.
Help Desk
The POS Help Desk is invaluable to merchants and agents when it comes to downloading and troubleshooting equipment.
Agents can provide a higher quality customer service by utilizing the technical knowledge of the POS Help Desk representatives. Merchants can have questions answered about their point-of-sale (POS) processing equipment by reliable POS Help Desk representatives, 24 hours a day, 7 days a week.
New merchants can call the Help Desk for training instructions and for operations and terminal downloading assistance. In addition, all merchants can call when they need a terminal downloaded with a processing application. When merchants encounter a terminal challenge, the Help Desk troubleshoots the issue and, in many instances, can fix it over the telephone.
Products
FDIS is a leader in electronic payment processing, with an unparalleled set of products and services that enable merchants, financial institutions and businesses to optimize payment processing efficiency.
We offer a full range of POS terminals, wireless solutions, peripherals and supplies, designed to save both time and money while helping merchants make the most of consumer preferences. Merchants can find the right terminal to operate successfully at the point-of-sale, based on the needs of their retail or non-traditional environment.
Designed to replace a cash register, the multitasking First Data™ Retail Solution helps retailers process payments, manage inventory, track sales, control costs, improve customer service and better guide business decisions. Through this combination of a personal computer, business management software and a payment processing system, you can enjoy the capabilities the big retailers enjoy at a price that fits your small business.
FDIS brings you a vast array of innovative products and services that make us your single source for payment solutions.
Services
With FDIS, merchants can simplify payment acceptance and accommodate their customer’s payment preference including: MasterCard®, Visa®, PIN-secured and signature debit cards, American Express®, Diners®, Discover® Network, and JCB® cards; checks and gift cards.
For over 40 years, TeleCheck® has delivered solutions that make check/ACH acceptance efficient and secure. The TeleCheck Electronic Check Acceptance® (ECA®) program converts paper checks into electronic transactions at the point of sale and deposits these funds into the merchant’s direct deposit account (DDA) generally within two business days. Provided all requirements are met, with the TeleCheck® ECA® Warranty service, merchants receive payment on all checks that they properly authorize through the system.
With First DataSM Gift Card Solutions merchants of every size and type can drive traffic to their businesses, increase sales, build brand awareness and improve customer satisfaction.
Through a referral relationship, the Merchant Cash Advance program can help merchants turn future credit card sales into working capital and access up to $150,000 per location, in as little as 5 days. Merchants can buy new equipment, renovate their store, expand their business, pay bills, stock shelves, purchase inventory and eliminate payroll concerns.
In addition FDIS also offers Merchant Club, an exclusive program which includes select discounted supplies and equipment warranty programs based on your merchant type.
MyMerchantOffice.com is a dedicated merchant Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.
Customer Service
FDIS supports its merchants with exemplary customer support 24/7 in more than 140 languages and dialects. The customer service staff helps merchants reconcile their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals. Merchant calls that require special attention are transferred to special representatives who will do everything within their power to meet the merchants’ needs.
POS Help Desk
Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment, 24 hours a day, 7 days a week. Additionally, new merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment.
Gateway Support
The Technical Support Department assists merchants with the First DataSM Global Gateway, other Internet gateways and processing software.
Merchants can get help with setup of the First DataSM Global Gateway Virtual Terminal service and the First DataSM Global Gateway Connect service payment options by contacting the HTML Support Group. The First DataSM Global Gateway API support group helps merchants implement the API service for transaction processing and manages shopping cart compatibility.
Interactive Voice Response
Interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.
Merchant Club
The Merchant Club offers merchants numerous benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements.
From the latest encryption regulations to fraud protection, check conversions and reconciliation of statements, FDIS is able to help deliver safe, reliable transactions through our e-commerce payment services.
FDIS has several programs in place to help limit liability and help reduce chances of fraudulent activity. Our back-office functionality and multiple feature options allow us to maximize the speed and security of noncash payment offerings.
In addition, daily transaction monitoring for all of our merchant accounts help prevent:
- Excessive chargebacks
- High rate of returns
- Duplicate transactions